Last Updated: June 2026

Thank you for shopping with XTREAM Ink & Beauty Academy.

We strive to provide high-quality products, services and educational content. Please read this policy carefully before making a purchase.

Physical Products

Under UK consumer law, customers may return eligible physical products within 14 days of receiving their order.

To qualify for a return, products must:

• Be unused
• Be unopened
• Be in original packaging
• Be in resalable condition

Returns that do not meet these requirements may be refused.

Return Process

To request a return, please contact us within 14 days of delivery.

Customers are responsible for return shipping costs unless the product is faulty, damaged or incorrectly supplied.

Faulty or Damaged Products

If a product arrives damaged, defective or incorrect, you must notify us within 48 hours of delivery.

Photographic evidence may be requested.

Where appropriate, we may:

• Replace the product
• Offer a refund
• Offer store credit

Non-Returnable Items

For hygiene, safety and consumer protection reasons, we cannot accept returns on:

• Opened cosmetic products
• Used beauty products
• Products with broken safety seals
• Personal care products once opened

Unless faulty or supplied incorrectly.

Digital Products & Online Courses

Due to the digital nature of online courses, downloads, PDFs, masterclasses and digital content:

ALL DIGITAL SALES ARE FINAL.

No refunds will be issued once:

• Access has been granted
• Content has been downloaded
• Training materials have been viewed
• Course access credentials have been issued

By purchasing digital content, customers expressly consent to immediate access and acknowledge that cancellation rights may be lost under applicable consumer legislation.

Beauty Services

Refunds are not available for completed services.

Beauty, aesthetic and training outcomes vary between individuals and no specific result can be guaranteed.

If concerns arise regarding a treatment, clients should contact us promptly so that we may review the matter and determine whether corrective action is appropriate.

Deposits

Booking deposits are non-refundable.

Deposits secure appointment times and compensate for lost availability in the event of cancellation.

Chargebacks

Customers agree to contact XTREAM Ink & Beauty Academy directly before initiating a payment dispute or chargeback.

Fraudulent or unjustified chargebacks may be challenged using available evidence including booking records, purchase history, communications and signed consent forms where applicable.

Contact

For refund or return enquiries, please contact:

XTREAM Ink & Beauty Academy